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0967-44-0216
Reservation reception hours:8:00 to 21:00(Irregular holidays)
What time is check-in and check-out?
Check-in from 15:00 to 17:30
Check-out is until 10:00.
Please call us in case of late check-in.
TEL0967-44-0216Can I reserve a family (chartered) bath?
【No】
Family baths are not reserved.
Please use from an open bath.Is there a parking lot?
【YES】
Private parking lot for guests staying is prepared free of charge next to the hotel.
We may ask you to leave the key and move it to an…Continue readingAre there rooms with a bath?
【No】
There is no room with a bath.
There are three family baths on the basement floor that are available 24 hours a day.Can I connect to the Internet?
【YES】
Wi-Fi is available in guest rooms and common areas.Do you have an elevator?
【No】
Only the stairs. This facility is a three-story structure from the first basement floor to the second floor.
There are 20 steps from th…Continue readingCan I use a credit card?
【YES】
It is available for use.
※We ask that payment of 10,000 yen or less be made in cash.Can I bring in food and drinks?
【What to Bring During a Meal 2,000 JPY/Book】
Please refrain from bringing items to restaurants other than children's retort baby food and mi…Continue readingWill you keep my luggage after check out?
【YES】
Of course before check-in, we will keep your luggage even after check-out.We also offer a luggage storage service at the gas station n…Continue readingIs parking available before check-in?
【No】
Available from 14:00.
Please use the Kurokawa Onsen shared parking lot (free of charge) before check-in.Can I choose dinner time?
Upon arrival, we will consult with you in two patterns, starting at PM6: 00 and starting at PM6: 30. Please understand that if you check in …Continue readingCan I speed up my check-in?
【No】
I'm sorry.Due to unforeseen circumstances, we are unable to accept earlier check-ins than usual.Thank you for your understanding.Check-…Continue readingCan I extend the checkout time?
【YES】
Is possible.※Depending on the reservation situation of the day it may not be possible to accept an extension of checkout.
60 minutes e…Continue readingCan I stay with children?
【YES】
Of course you can stay.We would be pleased if you could choose our hotel for your memories of your family trip.Can I sleep with my child?
【YES】
Children under 6 years old may sleep together.
Please note that a facility usage fee of 2,160 yen will be charged.Can you accommodate dietary requirements for allergies or pregnancy?
Yes, certainly.If there are ingredients that you cannot eat due to your constitution, please feel free to contact us as we will change it.
…Continue readingIs there a coin laundry?
【No】
There is no preparation at the hotel.
It is located 6 to 7 minutes by car.
Because we will guide you at the front desk when using
Pleas…Continue readingCan I arrange a massage?
【YES】
We can arrange massages until 10pm.
40 minute course... 4 thousand yen
60 minute course... 6 thousand yen
90 minute course... 9,000 ye…Continue readingCan I arrange a beauty salon?
【YES】
Advance reservations are required.We also accept reservations on the day.
Full body course... 90 minutes 10,000 yen
Face course... 60 …Continue readingAre there vending machines for drinks and cigarettes?
Yes, both are on the premises.
Cigarette vending machines require taspo, but taspo is available for rent at the front desk.Is it a hot spring that will enter even during pregnancy?
【YES】
A lot of pregnant women are taking a bath in the past, but I have not heard of the story that there was inconvenience until now.Spring…Continue readingHow many people can be in the banquet hall?
We have a large hall that can accommodate up to 26 people.Is there a place to close money nearby?
Kurokawa Onsen is a simple post office in Kurokawa Onsen, there is no ATM.
The nearest ATM is located at a convenience store about 15 minute…Continue readingDoes it have a refrigerator?
【YES】
All rooms are available free of charge.Only a few glasses are included in it.You can use it freely.Is there a toilet in the room?
【YES】
All rooms have Western-style toilets.The toilet is a washlet.What should I be careful about when visiting the museum in winter?
There is a possibility of snow accumulating from late December.Please come with tire chains loaded or studless tires installed.
A hotel, Yum…Continue reading
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Please feel free to contact us if you have any questions.